Quick Answer: What Skills Should A Receptionist Have?

What qualifications should a receptionist have?

You may not need any formal qualifications to start work as a receptionist, although some employers will prefer you to have GCSEs, particularly in English and maths.

IT skills such as word processing, and the ability to use the internet and email may also be helpful..

What does front desk receptionist do?

Front desk receptionists usually act as gatekeepers for an office. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. It is the front desk receptionist who greets anyone who enters the building.

What should a receptionist not wear?

Button-down shirts, blouses and sweaters are acceptable options for receptionists. Although there are a variety of blouse styles available, low necklines are discouraged. Collared and tailored shirts are encouraged but fitted shirts, t-shirts and sleeveless shirts are not appropriate for a business casual environment.

What are your top 3 strengths?

Some examples of strengths you might mention include:Creativity.Discipline.Patience.Respectfulness.Determination.Dedication.Honesty.Versatility.More items…

What are employers looking for 2020?

10 Skills Employers are Looking for in 2020Complex Problem Solving. The ability to take on a complicated problem and work on solving it has become a high valued asset. … Critical Thinking. … Creativity. … People Management. … Coordinating With Others. … Emotional Intelligence. … Judgment and Decision-Making. … Service Orientation.More items…•

What kind of skills do you need to be a receptionist?

Naturally, a receptionist should have excellent verbal communication skills. Active listening and great customer service skills also are a must. A talented receptionist can connect callers and visitors with the right employees, as well as handle basic customer service problems and requests adeptly.

What do employers look for in a receptionist?

What employers are really looking for is someone who can be empathetic and understanding, and can build a rapport with co-workers and visitors. A great receptionist will be able to get along easily with others, maintaining good eye contact and finding common ground for welcoming conversation.

Is receptionist a stressful job?

Is being a receptionist a stressful job? Receptionists may work in fast-paced work environments or have a high level of administrative responsibility. They may feel stress from having to manage high call volume and administrative requests from staff.

What is the most important skill that is required of a receptionist?

Receptionists should have outstanding communication, interpersonal, customer service, and organizational skills. They spend most of their time dealing with a wide variety of guests and visitors. This means that they have to interact with people who have different personalities and behaviors.

What should a receptionist put on a resume?

Soft Skills for a Receptionist ResumeVerbal and written communication.Listening.Professionalism.Customer focus.Organization and planning.Handling pressure and tolerating stress.Attention to detail.Initiative.More items…•

What is the most important soft skill?

What are the Most Important Soft Skills?Communication skills are almost always high on the ‘essential skills’ list in any job advertisement. … Making Decisions. … Self-Motivation. … Leadership Skills. … Team-Working Skills. … Creativity and Problem Solving Skills. … Time Management and ability to work under pressure. … Positive attitude.

How can I be a good front desk?

10 Traits of a Great Hotel Front Desk AgentEmpathetic and Caring. When guests approach the front desk to check in, they may be tired from their travels. … Willing to Go Above and Beyond. … Ability to Anticipate Guests’ Needs. … Engaging and Inquisitive. … Calm, Composed. … Always Smiling. … Knowledgeable about the Local Area. … Resourceful.More items…

What is considered receptionist experience?

The business duties of a receptionist may include answering visitors’ enquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls on multi-line telephones or, earlier in the 20th century, a switchboard, setting appointments, …

What are hard skills?

Hard skills are learned abilities acquired and enhanced through practice, repetition, and education. Hard skills are important because they increase employee productivity and efficiency and subsequently improve employee satisfaction.

What is your biggest weakness?

Example: “My greatest weakness is that I sometimes have a hard time letting go of a project. I’m the biggest critic of my own work. I can always find something that needs to be improved or changed. To help myself improve in this area, I give myself deadlines for revisions.

What skills do you need to be a front desk?

Front Desk Resume SkillsCustomer Service.Courteousness & Professionalism.Interpersonal Skills.Data Entry.Time Management Skills.Guest Reservation System.Technical Skills.Point of Sale (POS)More items…

What are the 7 soft skills?

The 7 Soft Skills You Need in Today’s WorkforceLeadership Skills. Companies want employees who can supervise and direct other workers. … Teamwork. … Communication Skills. … Problem-Solving Skills. … Work Ethic. … Flexibility/Adaptability. … Interpersonal Skills.

What are your top 3 skills?

The top ten skills graduate recruiters wantTeamwork. … Negotiation and persuasion. … Problem solving. … Leadership. … Organisation. … Perseverance and motivation. … Ability to work under pressure. … Confidence.More items…

What is your soft skills?

Soft skills are a cluster of productive personality traits that characterize one’s relationships in a social environment. These skills can include social graces, communication abilities, language skills, personal habits, cognitive or emotional empathy, time management, teamwork and leadership traits.